THE TYPES OF TECHNICAL SUPPORT ANALYST

Depending on the complexity of the problem presented and / or the need that the client wants to cover, it is possible to perform a specific type of technical support analyst through different means. However, there are 4 the most common fields through which technical assistance is carried out and in which this type of service is divided. These are:

Face-to-face Technical Support: as the name implies, this type of technical support is executed in the place where the computer equipment is located and can be performed to the hardware and / or software. Among all the existing ones, it is considered the oldest because at the beginning of computer science and programming, remote assistance was not viable. However, the age of its application does not make it the best or least type of technical support, because it is currently possible to provide this service with equal and / or greater efficiency over the distance. 

Remote Technical Support: thanks to the advancement of digital technology, it is not necessary to have a technician in the place where the electronic or mechanical device is located to solve a problem.

Through telephone lines, internet or any other type of contact, it is possible to solve a hardware and / or software problem following the instructions of an expert. Due to the efficiency offered by this service, the vast majority of organizations dedicated to selling computer products or services, choose remote technical support as an alternative to help their users repair problems, easily and in a short time.

Remote Technical Support: in the field of ICT, this type of technical support is the most used by experts in the area, thanks to the possibility of being able to observe, from the place where the computer equipment is located, the exact problem that is Present.

How does it work? Simple! Both computers (that of the user and technician) must be turned on, have a remote desktop application installed, such as TeamViewer or BeAnywhere and have the tool open, in order to carry out the task. (See example image) It is essential that the user previously sent to the technician the ID code and the password provided by the program, in order to connect with the partner. It should be noted that remote technical support through desktop applications not only allows access to remote computers, but also the transfer or synchronization of files.

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